After Sales Service
Set clear and measurable guidelines
Managing expectations by setting clear guidelines and standards within a formal document and KPI based field service management application.
Metrics created based on our client’s requirements with full reporting functionality available.
Asset Management and Reporting.
Provides recourse for unmet service obligations
Outlined planned service intervals are prepared in advance and provides client with 24/7 standby and tele assistance to mitigate downtime.
Full inventory control of spare parts notifying clients when reaching critical thresholds and measuring spend.
Client login capabilities allowing to view planned service intervals.
Provides recourse for unmet service obligations
Outlined planned service intervals are prepared in advance and provides client with 24/7 standby and tele assistance to mitigate downtime.
Full inventory control of spare parts notifying clients when reaching critical thresholds and measuring spend.
Client login capabilities allowing to view planned service intervals.
Provides peace of mind
Protecting your organization.
Senior technician permanently allocated to a specific client including electrical and software support.
24/7 mechanical and software offsite support.
Monthly full site inspections and preventative maintenance.
Full visibility in the form of electronic job cards providing work performed and recommendations to improve site efficiencies
Local Support Compliment
RMSA Service Team.
Electromechanical on site call out (requested from RMSA Helpdesk CC customer) when Helpdesk is not able to solve the issue remotely or on express request from the customer + monthly inspection to be planned together with customer and in accordance to RMSA Maintenance Chart and trained tasks.
Local Support Compliment
RMSA Service Team.
Electromechanical on site call out (requested from RMSA Helpdesk CC customer) when Helpdesk is not able to solve the issue remotely or on express request from the customer + monthly inspection to be planned together with customer and in accordance to RMSA Maintenance Chart and trained tasks.